FAQs
Ordering
Shipping
Returns
General
What is the order processing time?
Orders are typically processed within 24 hours, but please allow up to 48 hours during peak times.
Can I modify or cancel my order?
Unfortunately, no. Once an order is placed, it cannot be modified or canceled. Please ensure all details are correct before finalizing the checkout.
What if an item becomes unavailable?
In the rare event that an item becomes unavailable after you've placed your order, we will issue a full refund to your original payment method or by check to the address listed on the order.
Where do you ship from?
All orders are shipped from Mumbai, India.
Are there shipping delays?
Orders may experience delays during special releases, major holidays, and markdown periods.
What are the shipping options?
We offer complimentary 3-5 day standard shipping for domestic orders within India.
What is the return policy?
We offer a 7-day return/exchange policy for items purchased at full price. Items must be returned in their original condition, unworn, and with all tags attached.
Can I return pre-order items?
Pre-order items are subject to the same return policy as regular items. However, cancellations or modifications are not allowed once a pre-order is confirmed.
Customer service hours?
Our customer service team is available Monday to Saturday, from 11:30 AM to 7:00 PM IST.
How to contact support?
Email us at support@gangsandgods.com. We are available Monday to Saturday, from 11:30 AM to 7:00 PM IST.